REFUND & RETURN POLICY — VOYERA

Last Updated: September 19, 2026

At VOYERA, we want you to feel confident with every purchase. If your order isn't right for you, we're here to make the return and refund process as simple and transparent as possible.

1. Return Period

You may request a return within 30 days of receiving your order, provided the product meets the eligibility requirements below.

To begin a return, please contact our customer support team before sending any item back.

2. Return Eligibility

To be eligible for a return, items must:

• Be unused and unworn;
• Be in their original condition;
• Have all original tags attached;
• Be returned in the original packaging;
• Not show signs of washing, damage, stains, makeup, perfume, or other use;
• Include any accessories originally supplied with the product.

For hygiene reasons, lingerie and intimate apparel must be unworn and in hygienic, resalable condition.

VOYERA reserves the right to refuse returns that do not meet these requirements, subject to applicable consumer protection laws.

3. Hygiene & Intimate Products

Because VOYERA offers lingerie and intimate apparel, certain products may be subject to additional hygiene restrictions.

For your protection and the protection of other customers, products that have been worn, washed, soiled, damaged, or otherwise used may not be eligible for return.

Where applicable law provides a mandatory right to return or cancel a purchase, those legal rights will prevail.

4. How to Request a Return

To request a return:

Step 1: Contact VOYERA Customer Support at [your support email] within 30 days of receiving your order.

Step 2: Provide your order number and the reason for the return.

Step 3: Our support team will provide the applicable return instructions and, where required, a return authorization.

Step 4: Carefully package the item and send it using the instructions provided.

Please do not send items to an address that has not been confirmed by our customer support team.

5. Return Shipping

Unless otherwise required by applicable law:

• Customers are responsible for return shipping costs for unwanted or incorrectly ordered items.
• VOYERA may cover return shipping when an item arrives damaged, defective, incorrect, or materially different from the product ordered.
• We recommend using a tracked shipping service when returning an item.

VOYERA is not responsible for returns that are lost or damaged during transportation when the customer has arranged the return shipment.

6. Exchanges

If you would like to exchange an item for another size, color, or eligible product, please contact our support team.

Depending on availability, VOYERA may offer an exchange or provide a refund so that a new order can be placed.

Availability of replacement products is not guaranteed.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue.

After reviewing the situation, VOYERA may provide an appropriate remedy, which may include:

• Replacement;
• Exchange;
• Refund;
• Other remedy required by applicable law.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method.

Your payment provider or financial institution may require additional processing time before the refunded amount appears in your account.

9. Partial or Rejected Refunds

A refund may be reduced or refused where permitted by law if an item:

• Has been worn or used;
• Has been washed;
• Has been damaged after delivery;
• Has stains, makeup, perfume, or other signs of use;
• Is missing original tags or packaging;
• Is otherwise not in its original resalable condition.

Mandatory consumer rights remain unaffected.

10. Sale & Promotional Items

Items purchased during promotions or sales may be subject to specific return conditions disclosed at the time of purchase.

Unless otherwise stated, sale items remain subject to the same applicable consumer rights and return requirements as other products.

11. Gift Orders

If an item was purchased as a gift, the recipient may contact VOYERA regarding an eligible return.

Refunds may be issued to the original purchaser or payment method, depending on the circumstances and applicable law.

12. Final Sale Items

Certain products may be designated as Final Sale and may not be eligible for return or exchange unless they are defective, incorrect, or otherwise covered by mandatory consumer protection laws.

Any applicable Final Sale status will be clearly communicated before purchase.

13. International Returns

International customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless otherwise required by applicable law or instructed by VOYERA.

Customers are responsible for ensuring that returned packages comply with applicable shipping and customs requirements.

14. Consumer Rights

This policy does not limit or exclude any statutory consumer rights that cannot legally be waived.

Depending on your location, you may have additional rights concerning cancellations, returns, defective products, refunds, or exchanges.

Where applicable law provides greater consumer protection than this policy, the applicable law will prevail.

15. Contact Us

For questions about returns, exchanges, or refunds, please contact:

VOYERA Customer Support
Email: voyeracontact@gmail.com
Website: voyera.online